“The level of cleanliness was not as expected (we have stopped in the neighbouring property on two previous ocassions).”
When we arrived there was no hot water. This was dealt with promptly but it made me question how the property had been cleaned within knowing there was no hot water. I later found a comment in the visitors book from early June and they also had no hot water. Crockery was not clean (mugs tea stained, glasses cloudy) cutlery was not clean and some kitchen utensils were rusty. There was also cobwebs all over the property indicating a full clean had not been completed.
The information in the folder provided was out of date or just incorrect (eg it stated that rubbish would be collected from the end of the drive on a Monday. I eventually figured out rubbish was collected in the village on a Thursday and we had to take the bins to the end of the lane. I never did work out when the recycling was collected. Also in the folder it stated there was a glass collection point at the village hall which is no longer there).
I would like to comment that the builders next door caused us no problems at all. They were extremely quiet and very respectful.
The property has a great location but appears tired and let down by the poor cleaning.
Thank you or passing on your comments. The hot water was working prior to your arrival and as soon as we were made aware of an issue during your stay this was rectified once a plumber attended. We are sorry to hear you are disappointed at the standard of cleanliness which we will pass onto the housekeeper in order to rectify going forwards. The welcome file has been updated and it is so appreciated that you raised this. We are glad that you enjoyed the location, we are rather fond of it ourselves.
Property Owner