“There was no gas available, so we couldn’t cook the food we purchased.”
As your phones are not manned after 5pm there was nothing we could do. Food in bin.
Thank you for providing valuable feedback on your recent stay. This is exactly the kind of information we, as owners, need to be made aware of.
We are sorry that you were unable to get help with the issue. We assume you rang the help-line number at the front of the guest folder. Our understanding is that Sykes do provide 24-hour support. We will therefore be contacting them to understand what happened in your case and whether our expectations are correct.
With regard to the specific issue you encountered, we assume the gas central heating did work during your stay. There was a working gas supply to the flat on the day you left because the heating was functioning correctly. The central gas flow button on the hob control panel, however, was in the off position. This button is a safety feature which some guests might switch off at the end of their stay.
We do provide a manual for each of the appliances in the apartment. In addition, we will amend the trouble-shooting section of our guest manual to include how to ensure there is gas flow to the hob.
We are pleased to note from your feedback that the other aspects of your stay were all positive.
Property Owner