“It's a lovely unusual place to stay, nice area & scenery but a bit expensive for what you get.”
Comfort is fine, obviously wear & tear on the outside but there improvements are needed for inside.
We had no gas left to use the oven, this should of been checked before the next guests arrive. We waited over the weekend until a replacement gas bottle was brought over. Communications with Sykes was good & prompt.
Cleaning was not great, dirty greasy hob, dusty, massive cobwebs & a dirty toilet. So we had to clean as soon as we got there.
The welcome information file was not detailed enough & ...
Comfort is fine, obviously wear & tear on the outside but there improvements are needed for inside.
We had no gas left to use the oven, this should of been checked before the next guests arrive. We waited over the weekend until a replacement gas bottle was brought over. Communications with Sykes was good & prompt.
Cleaning was not great, dirty greasy hob, dusty, massive cobwebs & a dirty toilet. So we had to clean as soon as we got there.
The welcome information file was not detailed enough & inaccurate. It needs updating. We had a power cut & finding the 2nd fuse box was difficult! It's in the kitchen, behind the bin, on the floor. Also the house keeper (who's details are in the file) hasn't worked there for 6 months, as I contacted her about helping with the power outage!
The shower isn't great as you have to plunge the plug hole as you shower to get the water to drain, that's a complete nuisance.
Thank you for your feedback, we are pleased you enjoyed your stay and have rebooked to return before the end of the year. We are printing new housekeeping instructions so that should be updated and we are investigating the shower issue and we’ll organise a deep clean. Looking forward to welcoming you back.
Property Owner