“A super apartment with everything we needed for our stay in Southwould, booking was easy and all communication good.”
On arrival we had an issue with bed linen being stained which was promptly rectified by very helpful team both on the phone and in person which was awesome thank you.
The apartment is in a super location and well designed and maintained however the apartment above could do with better soundproofing particularly in the bedroom section. We were unlucky that during our short stay both groups/family’s that stayed above us were up VERY early in the morning with alarms going off and showers being taken at 4 am and 6 am/6:30am so disturbed both us and the children in the bedrooms bellow. With the second set of guests arriving we sighed relief feeling we would have better luck however we were then met with very loud snoring and yet again another very early wake up call. Soundproofing was not an issue in the lounge / living area so it was a shock the bedroom was such a issue.
Is it possible also that there could be an anti allergen pillow/ bedding supplied? … the beds were very comfortable however I’m allergic to feathers and the down bedding meant I slept with jumpers between my face and the bedding so as not to suffer soo badly.
On vacating the apartment we also found the hoover broken with a note attached to say that it was out of order by a previous guest. It meant our experience in the apartment was mixed this time yet having stayed with bestofsuffok before we were expecting good things.
Thank you for taking the time to send us your feedback. We are sorry to hear that the family above were noisy. We have checked our records and there was no changeover upstairs during your stay, so it was one family who were perhaps rather noisy and we apologise for that. We have recently completed sound proofing in the back bedroom which we feel has made a considerable improvement.
All the bedding is filled with supersoft hollowfibre clusters which make them feel like down but are actually synthetic, so it is suprising you had a reaction.
Thank you for bringing our attention to the broken hoover, we have bought a new one.
Best wishes, BOS
Property Owner
