“A lack of instructions for tv, microwave, heating.”
We didn’t use gas hob as horrified at having to light it with ‘wand’ as in my grandmother’s house.
The water softening process left scum in any hot drinks so we reverted to cold drinks.
The tv aerial and cables to three attachments were reconfigured to allow access to BBC channels after three visits by various ‘staff’. This took four days.
We stripped the bed when we left and wished we hadn’t as the mattress was stained and bobbled.
We’re not sure whether the owners are reluctant to correct issues/spend money or this standard is considered acceptable by Sykes and Best of Suffolk.
We are sorry that you struggled with the TV, Microwave and Heating. We do have an Appliances file in the property, which has all necessary instructions to use these. This is kept in the Utility Room.
The gas hob is a regular hob, that has auto ignition – so you do not need to use a wand to light this.
The water softener is separate from the drinking water. Unfortunately, Suffolk is a hard water area and sometimes this can lead to a few marks – which is outside of our control. We do regularly descale the kettle.
We appreciate that the TV did go wrong (the first time in several years of holiday letting) and thank you for your patience in this matter that has now been resolved.
Regarding the bed, we will investigate further. However, we do check all bedding on a regular basis to make sure that it is up to our high standard.
We are always willing to fix issues (as demonstrated by getting the TV fixed as quickly as possible during your stay) and wish for guests to have a fantastic stay - as you can see is usually the case from the other 5* feedback left.
Property Owner
