“Our stay was delayed by one day due to problems with the heating system, which had a far greater impact on us than you might think.”
Then, for the first and second days we had no hot water - this was rapidly fixed but was still a real pain.
However, the main thing is cleanliness - the whole place was really dirty, clearly someone had been in as there were fresh bedclothes, and some superficial cleaning had been done, but there were cobwebs everywhere and dirt and dust on a lot of the surfaces, we had to spend an hour or two cleaning the place before we felt comfortable there. We've stayed in this cottage and the one next door on several occasions, and it has always been pretty dirty, so this is not a one-off occurrance, although on this occasion it was particularly bad. The cottage is pretty, comfortable and well located, which is why we like to go there, but the standard of maintenance, especially cleaning really lets it down.
Oh, and I had to spend a while with the sink plunger to get the bathroom basin to drain properly, at least there was a plunger there for me to use.
Please get the standard of cleaning improved, it's not a cheap rental and should be spotless.