“No written instructions for anything, including emergencies.”
WI fi not able to connect to my devices. Someone nearby played very loud bass music a lot of the time, necessitating us having the tv volume high.
Description of locality was totally incorrect, as the house is not Southwold, but Wrentham. Not told this until after deposit paid.
Owner was very helpful, but unable to do much about all these matters.
Commend the cleaners on their job though.
Dear Mrs Dale,
Thank you for taking the time to share your feedback. We appreciate your kind words about the cleanliness and the efforts of our cleaning team.
Regarding the locality, we understand your concern, and we apologise for any confusion. Wrentham is indeed very near Southwold, just a short drive away. We will review our listing to ensure the location is communicated more clearly in future.
We’re sorry to hear about the issues you faced with the Wi-Fi and the noise from nearby. We strive to provide the best experience and will take this feedback into account to improve.
Thank you again for your comments, and we hope to welcome you back in the future!
Kind regards,
Chris
Pine Cottage Management
Property Owner