“When we arrived at Marsh Bungalow the first thing we noticed from the outside was that there was no decked area.”
This was contrary to the description given on the details. However the Bungalow was clean so this, although disappointing was not going to affect our holiday too much.
The bed was really comfortable and the bedding had a lovely fresh smell but pet owners beware. We have a young dog who is well behaved but unfortunately he got onto the bed unnoticed by us and left behind some dirty marks. I was devastated and embarrassed by this and more than happy to pay for replacement bedding, however, I have been charged for two bed sets at £49.99 each. Upon asking the owners why they needed to buy two when only one was soiled, I have not had a satisfactory answer.
This Bungalow should not be advertised as pet friendly, particularly as the bedding is white.
I know my dog should not have been on the furniture but unfortunately as most dog owners will admit, these things happen.
This is definitely not pet friendly.
Sorry you were disappointed upon arrival to find no decking ,the pictures on the website clearly shows the bungalow and its exterior.The decking area is actually the patio area outside the porch where the
garden furniture is located. We will ask for the description to be made more accurate. With regard to the bedding our caretaker tried to clean the linen prior to asking you to pay for the cost of one new set at £49.99.
We consider our bungalow to be very pet friendly, as we too have a dog that stays there with us , like any pet owner we accept that accidents might happen and if this is the case as responsible owners we all need to pay for
what our pets might get up too when our backs are turned. We pride ourselves on providing a home that is cleaned to a very high standard
and white bed linen is all part of the look and ambiance of the bungalow. We have since spoken with Sykes Holiday Cottages who have confirmed an error was made in charging you in full for two bed sets and they will be
in touch to correct this.
Property Owner