“Having stayed here twice before we were disappointed: i) the outdoors furniture was filthy; ii) the cutlery, glasses, crockery and pans all needed washing before use; iii) previous starter supplies of tea, coffee, milk, etc.”
were no longer offered, which seems mean; iv) mattresses in the second bedroom are old, lumpy and uncomfortable. Added to which the neighbouring property was in use by a family whose television played at a ridiculously high volume.
Thank you for your feedback. However, we were disappointed to read your comments and have discussed them with our housekeeper who has looked after our property for many years with excellent results. Had you reported your cleaning concerns she would certainly have returned and rectified matters. Regarding the provision of tea, coffe, milk etc., we have Never left them, as especially after Covid the instructions from BoS were NOT to leave any open consumables in the property as they could be a health hazard. However, we DO leave bottled wine and a packet of biscuits which we hope you enjoyed. Your comment regarding the John Lewis mattresses in the second bedroom has been noted but we have been staying at the barn this week with our family and to date have had no complaints. As you will no doubt appreciate, bedding is very personal and what suits some may not suit others. Lastly, we have no control over the guests staying at our neighbours' property and in hindsight perhaps a polite word with them may have diffused the situation for you. With kind regards, Marina Willes
Property Owner