“Sadly for the first time in over 30 years of staying in holiday cottages I am making a very negative response.”
The cottage was so unwelcoming, apart from the awful colour it was painted, the tiny garden had large refuse bin & a pathway that had never been swept & windows that looked like they had never been cleaned outside for months. First impressions! Inside I know that it's a listed building but it was so tired looking, the lounge needs a revamp of furniture, curtains & paint job. The kitchen area was fine and there was all we needed. The shower was good and well planned in the small space but it ...
The cottage was so unwelcoming, apart from the awful colour it was painted, the tiny garden had large refuse bin & a pathway that had never been swept & windows that looked like they had never been cleaned outside for months. First impressions! Inside I know that it's a listed building but it was so tired looking, the lounge needs a revamp of furniture, curtains & paint job. The kitchen area was fine and there was all we needed. The shower was good and well planned in the small space but it just felt so unloved. Also it's the first cottage we have been in that there wasn't a little welcome pack, which we have always thought a nice touch. We were very lucky with the weather but the back garden was so untidy and bare & not relaxing chairs to sit on, it really spoilt it for us. We actually felt so uncomfortable in it, probably made worse that the property next door was a historical custom house, beautifully kept that everyone stopped to admire it that we left a day early as we felt so uncomfortable in it. To make matters worse when I booked it whish was with a sister company of yours, I somehow ending making the booking for September 2025 by mistake, you couldn't understand how it could have happened because of the days the booking was made but you rearranged it & didn't charge for doing so but it still cost me an extra £80 more than it should have done. So it's a definite no return for us.
Thank you for taking the time to leave your feedback.
Sorry to hear that you did not enjoy your stay at Rosemary Cottage, I'm also sorry you didn't like the colour it's painted but feel that's a personal preference. The bins like most other houses in Aldeburgh are positioned at the front to allow for refuse collection and the windows are cleaned every 6 weeks but being a seaside town, with salt and seagulls, it's not always easy to keep on top of. The interior of the cottage was painted 18 months in a beautiful Farrow & Ball colour and new curtains and blinds throughout so again I'm sorry you don't' like our taste. I will agree the sofa needs replacing which is happening soon. The garden is well kept but we do have apples and olive leaves dropping and we have a lovely Summer house with cushions etc. We are sorry you didn't feel it wasn't admired as much as the custom house next door but I'm sure you'll agree it's different type of house and unsual architecture with steps which always draws attention from passers by. We took the decision last year not to provide a welcome pack due to it always being left or unwanted due to varying allergies!
Property Owner
