“Property was clean, comfortable and as advertised.”
Aldeburgh is lovely and we’ll definitely visit again. However, we had a couple of admin issues (which might be down to Sykes with whom we booked). We’d asked for a cot, stair gate and high chair to be provided when we booked and we rang the second contact number provided by Sykes via email the day before who confirmed these had been requested and would be provided. However when we arrived none of these had been set up - we managed to find them in a cupboard and set them up ourselves but took some time - the stair gate in particular was fiddly and a bit insecure but necessary as the stairs are very steep and we have a two year old. The first contact number (mobile) provided by Sykes seems to be incorrect; no one responded to that one despite several messages and it was different from the one in the welcome folder when we arrived. So I think there is some miscommunication between Sykes and the property owner which needs to be resolved. However, overall the property was good and we had a very enjoyable stay.
Thank you very much for your feedback. We are very sorry that the baby equipment was not put out for your arrival. There was an error in communication and we will endeavour to ensure this not repeated. We will look at the stairgate to ensure all is working correctly and will revise the welcome file to update information and make sure this is all correct. Thank you again for your feedback and hope you enjoyed your stay at Holmleigh.
Property Owner