“Photo of nice hot tub, text received day before arrival quote" The cover has recently been damaged, the wait time for a new one is a few months, unquote.”
On arrival 17 inch rip in joint of cover, months/year old looking at damage, all four buckles broken, green mold embedded in foam handles. I dont like untruths.
Next day we got into hot tub, tingling feet, red rashes on legs, have had my own pools and hot tubs, obvious too much chlorine. I diluted it myself and sent a text not to add any more for the second week of stay as I had been informed it was offered. Chlorine needs to be added precise and carefully, health and safety should be at the fore.
Cottage 450 years old in good condition, nice welcome pack, fenced garden for dog, had everything you would need.
Again photos showed a nice dressing table in main bedroom, not there on arrival replaced by a clothes horse. Recycling bin containing previous owners and our recycling disappeared at weekend, not to be returned with no reason given.
Feel the photos need an up date to help the customers see what is on offer before booking.
Dear Mr. Pollard
I was sorry to read your review. Prior to your arrival, I sent a message opening communication with you, giving you further helpful information and the offer to refresh your pool water and check the chemical levels during your stay as you were staying for 2 weeks. You later replied thanking me for my message stating ‘no need to cut the grass or check chlorine levels. We are more than happy until the end of our stay’. I am sure you can therefore appreciate my surprise when I read your review.
I would have been more than happy to have resolved your problem had I been told during your stay. The hygiene and safety of the hot tub is of up most importance to me, the pool is always sanitized and refilled with fresh water for each guest and the chemicals, used for your safety, are checked every time.
I always strive to enhance your holiday experience and can only hope in return guests leave the property respectfully and take away happy memories.
Property Owner